Cadena is a Dutch company that is operating in Vietnam in the IT field for more than 14. Cadena is highly specialized in computer maintenance services. This resulted in a professional way to organize and control computer maintenance. According to our philosophy, organizing, knowledge and reporting must lead to speed, result and customer involvement, which again leads to customer satisfaction.
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<br/>Key Features our Service Maintenance Contract :
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<br/>Organizing >> Speed
<br/>Cadena emphasizes on an emergency respond system composed of 2 constantly guarded telephone lines, guiding our nearest available engineer to the reported emergencies resulting in amazingly fast respond times.
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<br/>Knowledge >> Result
<br/>Cadena is using account management to organize maintenance activities. Every customer is assigned to one of our account engineers who is responsible for customer care. Cadena's engineers, all of them experienced professionals in computer maintenance and networking, act as an external IT department of customer, not only solving IT problems, but also communicating results and advising on the best possible IT solutions for the customer.
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<br/>Reporting >> Customer Involvement
<br/>Extended reporting of preventive maintenance, as well as registration of "on call on site" visits in logbooks, provide constant customer insight in performed activities. On the other hand we receive customer feed back through a quarterly evaluation form that customer has to fill in, followed up by an evaluation visit of our customer service manager. In this way we are able to detect any customer dissatisfaction (if any) after which proper actions can be taken to improve the quality of the services.